Privacy Policy

Last updated: November 2026

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1. Introduction

At Ornina Arabian Lounge, we respect your privacy and are committed to protecting the personal information you share with us.

Ornina Arabian Lounge is located at Al Bandar, Al Raha Beach, Abu Dhabi, United Arab Emirates, and is managed and operated by Capital Motion Restaurants Management.

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This Privacy Policy explains how Ornina Arabian Lounge and its authorised operating and service partners collect, use, store, share and protect personal information when you visit our website, make a reservation, complete an online purchase, contact us or interact with our services.

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By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is required for particular activities, we will seek it separately as appropriate.

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2. Information We Collect

Depending on how you interact with Ornina Arabian Lounge, we may collect the following information:

Personal and Contact Information

• Full name

• Email address

• Mobile or telephone number

• Information submitted through enquiry or contact forms

Reservation and Dining Information

• Reservation date and time

• Number of guests

• Seating preferences

• Special requests or occasion details

• Relevant dining preferences voluntarily provided by guests

Payment and Transaction Information

• Purchase or reservation details

• Transaction reference numbers

• Payment amounts and payment status

• Limited payment-related information provided by authorised payment processors

Online card payments may be handled by secure third-party payment gateways. Where payment details are entered directly into those providers' systems, Ornina does not directly receive complete card numbers or security codes.

Website and Technical Information

• IP address and approximate location derived from it

• Device and browser information

• Website activity and pages visited

• Cookies and similar tracking technologies

• Website performance and interaction data

Marketing Preferences

Where applicable, we may record your preferences regarding promotional emails, messages, offers and marketing communications.

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3. How We Use Your Information

We may use personal information for the following purposes:

• Processing and managing restaurant reservations.

• Responding to enquiries, feedback and special requests.

• Processing online purchases, payments and transaction confirmations.

• Providing information about bookings, events and dining experiences.

• Managing customer service and resolving complaints or disputes.

• Improving website functionality, performance and user experience.

• Maintaining security and detecting potentially fraudulent activity.

• Complying with applicable legal, accounting and regulatory obligations.

• Sending promotional communications where permitted and, when required, with your consent.

We will use personal information only for legitimate, specified purposes and in accordance with applicable data protection requirements.

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4. Reservations and Third-Party Booking Services

Ornina Arabian Lounge may use authorised third-party reservation and booking platforms to manage table bookings and guest enquiries.

When you make a reservation through these services, relevant booking information may be shared with Ornina to confirm and manage your visit.

The third-party platform may also process your information under its own privacy policy. We encourage guests to review the privacy terms of the applicable booking provider.

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5. Online Payments and Purchases

Online payments made through Ornina Arabian Lounge may be processed by authorised third-party payment service providers.

These providers may collect and process payment details required to authorise and complete transactions.

Ornina and Capital Motion may receive limited transaction information, such as the payment amount, transaction reference and payment confirmation, to manage purchases and customer enquiries.

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We take reasonable measures to work with service providers that maintain appropriate information-security safeguards.

For further details about online purchases, cancellations and refunds, please refer to our Terms & Conditions.

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6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support functionality, understand website traffic and improve the visitor experience.

Depending on the services enabled on our website, these may include:

• Essential cookies required for website functionality and security.

• Analytics cookies that help us understand website performance and visitor interactions.

• Functional cookies that remember relevant preferences.

• Marketing cookies used to measure advertising performance or support relevant promotional campaigns.

Where required by applicable law, non-essential cookies will be used with the appropriate consent.

Visitors may also manage cookies through their browser settings or any cookie-preference controls provided on the website.

Disabling certain cookies may affect website functionality.

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7. Marketing and Promotional Communications

Ornina Arabian Lounge may occasionally share information about restaurant promotions, dining offers, special events and entertainment experiences.

Marketing communications may be delivered through email, SMS, WhatsApp or other channels, where permitted by applicable law and in accordance with relevant consent requirements.

Guests may withdraw their marketing consent or opt out of promotional messages at any time using the available unsubscribe method or by contacting Ornina directly.

Opting out of marketing will not prevent necessary communications relating to an existing booking, payment or service enquiry.

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8. Photography, Videography and Social Media

Ornina Arabian Lounge may conduct photography and videography at the venue for event coverage, restaurant promotions and social media content.

Photographs or recordings in which guests are identifiable will be handled in accordance with applicable privacy requirements, including obtaining consent where required.

Guests who have concerns about photography or the publication of their image may contact our team or email info@orninalounge.com.

Where appropriate and legally required, requests concerning identifiable photographs or videos will be reviewed, including requests for removal from channels controlled by Ornina.

Please note that images already shared by third parties may not always be within our direct control.

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9. Sharing Personal Information

We may share relevant personal information with trusted parties where necessary to operate our services.

These may include:

• Capital Motion Restaurants Management and authorised personnel involved in restaurant operations.

• Reservation and booking service providers.

• Payment gateway providers and financial institutions.

• Website hosting, technical support and maintenance providers.

• Analytics, communication and marketing service providers.

• Professional advisers or regulatory authorities where legally required.

We do not sell guests' personal information to third-party advertisers.

Where third parties process information on our behalf, we seek appropriate contractual and security safeguards consistent with applicable law.

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10. Data Storage and Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include controlled access, secure service providers and appropriate internal procedures for managing customer information.

However, no internet transmission or electronic storage system can be guaranteed to be entirely secure.

If a personal data security incident occurs, Ornina and its authorised partners will assess and respond to the incident in accordance with applicable legal requirements.

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11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including managing reservations, processing payments, maintaining transaction records, resolving disputes and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable requirements.

When information is no longer needed, we will take appropriate steps to delete, anonymise or securely dispose of it, unless continued retention is legally permitted or required.

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12. International Data Transfers

Some authorised technology, reservation, payment, website or communication service providers may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we will take appropriate steps to ensure that such transfers comply with applicable UAE data protection requirements.

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13. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may have the right to:

• Request information about how your personal data is processed.

• Request access to personal information held about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where applicable.

• Request restriction or cessation of certain processing activities.

• Withdraw consent where processing is based on consent.

• Request transfer of your personal information where legally applicable.

• Object to certain automated processing decisions where applicable.

To exercise your rights or raise a privacy concern, please contact Ornina Arabian Lounge using the details provided below.

We may need to verify your identity before processing certain requests.

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14. Children's Privacy

Our website is not designed to knowingly collect personal information directly from children without appropriate authorisation.

Where information relating to a child is necessary for a family reservation or restaurant service, it should be provided by a parent or legal guardian.

We will handle such information in accordance with applicable legal requirements.

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15. External Websites and Third-Party Links

Our website may contain links to external platforms, including reservation systems, social media channels and payment services.

These third parties may operate independently and have their own privacy policies.

Ornina Arabian Lounge is not responsible for the privacy practices of external websites outside its control.

We encourage visitors to review the relevant privacy information before sharing personal information with third-party services.

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16. Changes to This Privacy Policy

Ornina Arabian Lounge may update this Privacy Policy periodically to reflect changes in our services, operational practices or applicable legal requirements.

Any updated version will be published on our website with a revised effective date.

Where legally required, we will provide additional notice or seek consent for material changes affecting the processing of personal information.

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17. Contact Information

For privacy-related enquiries, data requests or concerns regarding personal information, please contact:

Ornina Arabian Lounge
Managed and operated by Capital Motion Restaurants Management

Al Bandar, Al Raha Beach
Abu Dhabi, United Arab Emirates

Phone / WhatsApp: +971 50 69 69 312
Email: info@orninalounge.com
Website: www.orninalounge.com